About: Bromley Healthcare / Wheelchair and special seating

(as a parent/guardian),

Ask for a review almost. A year ago, the appointment took months, I had to keep calling to remind then, my son was very uncomfortable in his current chair, the appointment took well over 10 months from the time off contact, when the chair was seen I was told it would be replaced, it would take 6 weeks, it has been at lest another 5 and I still don't have a wheelchair, and they are saying it's not going to be replaced, just adjusted, the discomfort my son is feeling is still there, he feels every bump, which makes it harder to want to take him out, so we are confined to the house,

The service is extremely poor

The whole point is to give feedback, but your process is not used friendly! 

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Response from Amanda Mayo, Head of Integrated Care - Bromley ICN, Operations Directorate, Bromley Healthcare

picture of Amanda Mayo

Thank you for your posting. I am sorry that you have had such a bad experience which is clearly having a negative impact on your family life.

I would like to investigate all the issues you raise in your email including why our feedback process is difficult to navigate

I would be really grateful if you could email me with your name, the name of your son and your contact details to Amanda.mayo@bromleyhealthcare-cic.nhs.uk so that I can understand in more detail

Kind regards


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Response from Jonathan Lewis, CEO, Bromley Healthcare

picture of Jonathan Lewis

Thank you for taking the time to write. As Amanda has said, we will investigate it fully. If you want to speak to me, feel free - jonathan.lewis@bromleyhealthcare-cic.nhs.uk



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