"Lack of Dignity in Care"

About: North Manchester General Hospital Tameside and Glossop Integrated Care NHS Foundation Trust

(as a staff member posting for a carer/relative),

This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them.

This lady’s husband (now deceased) was an inpatient in Tameside Hospital. She said ‘They talked the talk with posters everywhere about Dignity in Care, but did not carry it through.

Not everyone in A & E was very understanding. Unnecessary distress was caused to the family, who were distressed anyway.

On the ward, he could not feed himself. They did not bother feeding him. He lost 3 stone under their care. The family were just told he would not take it. He took it for me. The staff did not understand his condition.

We then went to North Manchester General Hospital. They were fantastic with him. It was such a different service. They understood – they asked me to go to the anaesthetic room to be with him until sedated, and then to be in the recovery room when he came round. They knew I would be there to help with breakfast, and saved some for me too.

Why was the experience so different? ’

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Response from Tameside and Glossop Integrated Care NHS Foundation Trust

On behalf of Tameside Hospital NHS Foundation Trust I would like to extend my sincere apologies. Without having the specific details it is difficult to identify which ward area this was.

If the lady would like us to look into this in more detail can you ask she contact Pals and Complaints department on 0161 922 4466 or email Palsandcomplaints@tgh.nhs.uk so that we can arrange for the appropriate person to meet and discuss with her.