"I am finding all of this too stressful"

About: West London Mental Health NHS Trust / Gender Identity Clinic

(as the patient),

I have had gender reassignment surgery under the gender identity clinic London, unfortunately due to other stresses in my life at the time I had a breakdown and became ill after the surgery and it wasn't until roughly a year ago I felt able to contact the clinic for further care.

Numerous phone calls were made to the clinic and I was passed from department to department and somehow I had been lost in system, a bit concerning also that the clinic had failed to even contact me. I finally got an appointment to see a psychiatrist at the clinic and when I saw her she was confused as to why I was there, I had been told that I was under the care of surgeons.

I left very upset as I felt that the appointment was a complete waste of time and also my money. Due to the stress of this appointment I forgot I had been handed a piece of paper with another appointment made for me to come to London to see another doctor. I rang the clinic to ask what was going on and where I stood in regards to my care. I was again passed from department to department until finally I spoke to a receptionist who reminded me I had another appointment, not good really as it seems a simple task to tell a patient what is going on.

I have since then had two appointments cancelled on me, one because of a conference and the second no explanation, I have been told someone will contact me, but yet again have failed to do so.

I have wasted money, time and it has caused me a lot of stress not knowing where I stand or if I will ever be seen or get my next lot of surgery. I would like to talk to someone at pals as I am finding all of this too stressful to deal with on my own.

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Response from Associate Director, West London Mental Health NHS Trust

I am very sorry about your experience with the clinic and the strees this has caused. I would like to look into this further and I would be very grateful if you could make contact with PALs on 0800 0643330, so we can get more detail.

I would like to be able to look into what has happened more fully ensure that you get the necessary information and appointment that you have been asking for.

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