"Great ambulance staff"

About: South Western Ambulance Service NHS Foundation Trust

(as a relative),

On Friday we were out for a meal with my sister. At the end of the meal I notice my sister looked tired and when I mentioned this she said her eyes had gone blurry and suddenly collapsed.

The staff at the Harvester called for an ambulance which seemed to arrive within seconds, closely followed by a paramedic in a responder car. They took my sister into the ambulance, examined her thoroughly and concluded that she had had a sort of fainting spell. They took really good care of her and were so kind to her it was excellent.

The paramedics were satisfied my sister would be ok but advised us not to leave her on her own for an hour to give her time to recover fully. They also reassured her, and us, that if she fainted again over the weekend we should call an ambulance without any hesitation, thankfully she has been fine.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Lifted842

Thank you for taking the time to share your story. I hope your sister is feeling better.

It is always rewarding to hear stories of how our staff are delivering care and support to patients, and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in your sister's care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards


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