"The care was excellent"

About: East Surrey Hospital / General surgery

(as the patient),

I had had a hernia for 18 months which was not diagnosed as a hernia back 2 years ago but as something else and left alone. It got worse as the lump I had swelled to 3 times what it was. For the month prior to seeing my GP I was vomiting up to 17 times a day and had diarrhoea also. The pain was excruciating by this time. I went to my GP and she organised an ultrasound scan which I had. Within 2 days of the scan my GP had spoken to a consultant who decided I needed an urgent appointment. I was sent to see the consultant at the Surgical Assessment Unit (SAU). It was decided I needed surgery that day and I was kept in and had the surgery early evening on that day. The consultant and his team were very nice. They explained everything throughout the time I was there. I had the surgery and stayed the night on Tandridge Ward. The only thing that was bad was the poor lady in the sideroom was shrieking most of the night and I couldn't get any sleep. The care was excellent and both doctors and nurses were very nice and very helpful.

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Response from Ellie Kinch, Service Manager, Surgery, Surrey and Sussex Healthcare NHS Trust

Dear SdSF,

Thank you so much for your positive feed back about your experience on SAU and Tandridge ward.All the team work so hard to ensure that patients on an emergency pathway have a seamless and good experience in what can often be a very worrying time.

I will be sharing your experience with the teams involved in your care, and hope you continue to recover well.

Kind Regards

Branita Mills

Matron Surgery

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