"Passed between NHS services"

About: Let’s Talk Well Being ( IAPT) – Nottingham

(as the patient),

Went to my GP to discuss my mental health who told me to self refer myself to the Lets talk Well being service. I did this and had to wait 3 weeks for an appointment to then complete a 30 minute assessment; extremely similar to the ones I previously completed online, to be told there is a 3 month waiting list and I should self refer myself again to another service who offered the same services.

So I've still not received any help or advice and I just feel like I'm being passed between services

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Response from Ian Rigley, Clinical Lead, IAPT, Nottinghamshire Healthcare NHS Trust

We are sorry to hear about your experience with our service and would like the opportunity to look at this further.

I would like to invite you to contact our service, to speak to one of the Team Leaders, so we can understand your experience to see if we can help support you, and for the service to learn from your experience. Would you be willing to contact the service on 01159 560888.


Ian Rigley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful