"Overall a positive experience on Juniper ward"

This is one of the better wards at Farnham Road, greatly helped by the fact that it has an outside area (why on earth was this new hospital designed so that two wards have no garden? It is so vital to wellbeing).

The Juniper staff are generally caring and attentive, some exceptionally so, and this is by far the most important factor in creating a positive experience. No amount of fancy new facilities can compensate for good care, and some of the other wards at this hospital need to recognise this. As usual the occupational therapy and diversional activities are excellent, when available.

Unfortunately, the manner in which I was discharged was unpleasant and unprofessional, but that's the doctor's responsibility, so it wouldn't be fair to judge the whole ward on that. Juniper is probably the best of the six mental health wards I have stayed on.

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Response from Farnham Road Hospital

We're glad that you had a positive experience: your comments about the occupational therapy and diversional activities will be passed on to the respective teams. We will also make the Ward Manager aware of your comments about your discharge experience, which should have been as positive as the rest of your time on Juniper. We apologise that this wasn't the case.

Thank you very much for taking the time to send us your feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful