"A&E Admission - after 111 call"

About: Horton General Hospital

I was treated in A&E after making a 111 call and subsequent ambulance transfer. All through the process I received the most professional and patient focused treatment. Admission was efficient and (relatively) stress free, nurses and doctors kept me informed of what was happening (e.g. waiting for CT scan, bloods, etc.) and were always courteous and careful to make sure that their meaning was clear and understood.

When it came to being discharged, once again staff were friendly and efficient ...

All made a difficult situation as stress free as possible - Thanks!

Story from NHS Choices

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Response from Horton General Hospital

Thank you for taking time to share you experience at Horton General Hospital with us.

As a Trust we endeavour to provide compassionate and professional care. It is great to hear that this was successfully demonstrated to you during your experience with us. Our staff members love to know that they have made a difference to the lives of patients, and it can be a great boost of morale.

We hope that you are much better now, and wish you all the best for the future. Your comments will be passed onto the relevant teams.

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