"Day surgery for abscess"

My 23 year old daughter was referred for surgery, from the A and E department, 1 month ago for treatment of an external abscess. She was told to arrive at the surgery waiting room at 7.30am the next morning and that her surgery would be at 8am. She was obviously relieved that surgery would soon be over. She was told to drink or eat nothing from 7pm the night before. Unbelievably, she had to wait until 4pm to be taken to theatre. the only explanation she recieved for this was that she had been referred from A and E.

Her partner took time off from work but had to work on his laptop in the waiting room.

By 4pm, my daughter had a raging headache from being unable to drink any water.

Once surgery was finished, she then needed to attend local health clinics for wound aftercare.

Unfortunately, she was told a few days after surgery, that the surgeon had only cut a tiny hole in the area, leaving insufficient space for the wound to be properly packed. Also, the abscess was only partially removed.

She had to have further treatment to enlarge the hole under local anaesthetic and has now been told that, after 2 recurrent infections needing antibiotics, that she has to have a second lot of surgery under general anaesthetic to completely remove the infected abscess and resolve the problem. This she is having to do privately as she now has no confidence in the London Hospital to correct this mistake.

The whole process has been very difficult for her while she has been trying to hold down a new, busy job in London and has caused a lot of unnecessary stress and pressure.