"Totally under utilised"

I attended to make a blood test appointment and having recently attended QA I was amazed at how few patients were there. My negative comment is the same as others and concerns the misleading car parking signs. Like others I assumed that as there was there hours for there was no need for a ticket. Unlike others I was fortunate to get back to the car before a penalty charge. Forwarded is forwarded. Visitors beware.

Story from NHS Choices

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Response from Brook Lane Surgery

I am sorry the parking at the hospital, as well as the provision of services, remain concerns for you.

If you would like me to signpost you to the relevant organisations for assistance, please contact me and I will gladly organise this for you. My contact number is 023 80 874065. Best wishes, Julie White, Customer Experience Advisor, Southern Health NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful