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hernia

Posted By frustrated1

"hernia"

About: Crosshouse Hospital / General Surgery

(as the patient),

I was on the waiting list and had a call on Wednesday asking if I could take a cancellation for the next day. I could, so in I went at 8 am, got prepped and taken into the OR. Next thing I remember is coming round in the recovery room. Very efficient, kind nurses, good explanations and a lovely cup of coffee and toast afterwards.

The surgery went well apparently and now I'm back home without a hernia: )

Many thanks to all the day surgery staff at Crosshouse for a job well done and the very pleasant attitude of everyone who dealt with me.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/06/2016 at 17:17
Published on Care Opinion on 03/06/2016 at 08:52

picture of Eunice Goodwin

Dear frustrated1,

I am so pleased you have had your operation, you can start to heal and get on with things now. Thank you for letting us know your feelings about this episode of care, I will be sure to pass this on to all the teams involved.

Take care and I hope you have a rapid recovery,

Eunice

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