About: Crosshouse Hospital / General Surgery

(as the patient),

I was on the waiting list and had a call on Wednesday asking if I could take a cancellation for the next day. I could, so in I went at 8 am, got prepped and taken into the OR. Next thing I remember is coming round in the recovery room. Very efficient, kind nurses, good explanations and a lovely cup of coffee and toast afterwards.

The surgery went well apparently and now I'm back home without a hernia: )

Many thanks to all the day surgery staff at Crosshouse for a job well done and the very pleasant attitude of everyone who dealt with me.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear frustrated1,

I am so pleased you have had your operation, you can start to heal and get on with things now. Thank you for letting us know your feelings about this episode of care, I will be sure to pass this on to all the teams involved.

Take care and I hope you have a rapid recovery,


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