"Disastrous appointment management"

About: St Helens Hospital

Having been telephoned by the hospital to arrange a water soluble contrast enema at 09.20 on 1st June and having received two text messages confirming the appointment I acknowledge that I did not notice the difference between the appointment time on the letter of 1030am and the original booked and confirmed time. I then had to wait until 1130am before being called when I ten had to sit in a hospital gown for a further 20 minutes before being called for the procedure.

This was quite obviously an appointment management system failure and led to me wasting two hours of my time waiting for my treatment.

My general impression of your hospital team is 'if something goes wrong, who can we blame'!

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Response from St Helens Hospital

We are sorry to hear that your recent visit to St Helens Hospital was not to your expectations and we would like to assure you that your feedback and comments will be shared with our Appointments and Outpatients team to improve our patient experience and satisfaction in the future.

If you require any further information please contact the PALS department on 0151 430 1376.

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