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Hospital feedback

Story from nhs.uk

"Hospital feedback"

About: South West London And St George's Mental Health NHS Trust

Took months to be seen, left in worse condition than I started. Discharge letter sent to wrong GP practice which delayed critical treatment.

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Responses

Response from Claire Reid, Senior Patient Experience Co-Ordinator, Patient Experience Team, South West London and St George's Mental Health NHS Trust 7 years ago
Claire Reid
Senior Patient Experience Co-Ordinator, Patient Experience Team,
South West London and St George's Mental Health NHS Trust

I have just moved into a new role dealing with our feedback systems and keeping PALS issues.

Submitted on 03/06/2016 at 15:54
Published on Care Opinion at 15:56

Dear Anonymous,

My name is Claire Reid and I am the Senior Patient Experience Co-ordinator for the Trust. I am sorry that your experience of our services has not been a positive one and I was concerned to read that your discharge letter was sent to the wrong GP. If you would like us to investigate the issues further, please do not hesitate to contact the Patient Experience Team on complaintsmanager@swlstg-tr.nhs.uk or please call the phone line on 020 3513 6150.

We look forward to hearing from you.

Many thanks

Claire

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