"The Assessment nurse"

About: Luton & Dunstable Hospital

(as the patient),

What I liked

The Assessment nurse

What could be improved

All the care i was given if you can call it care

Anything else?

I was taken to this hospital due to my two slipped disc, I have been treated at this in the 4 months I have suffered with this problem. When I went into this hospital today, I was not involved in any of the decisions made about me. I was told I would not been seen by the correct team unless I wet myself, I was then told that the correct consultant I actually needed to see was on a weeks holiday and they had no replacement, yet I could hear the on-call team talking about my case... I was then told nothing would be done about my slipped disc's just my pain which nothing helps!! I was seen by a junior doctor of the wrong team and then they said they were trying to contact the consultant's admin to move my appointment but then they said I had to ring myself when I got home but they don't hold any numbers... A complete joke!!!!

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Response from Luton & Dunstable Hospital

Unfortunately from your comment it is not possible to see which department or clinic you attended and therefore cannot give a specific response. However, we are sorry to hear that you had a disappointing visit to the hospital as the safety and care of our patients is our highest priority.

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