"Elderly Aunt"

About: Pilgrim Hospital

Wow, my elderly aunt was taken by Ambulance to Pilgrims last week. A+E staff not busy as was early weekday morning. She went up for X ray within 15 mins and back within 10 mins. Asked staff if I could get her some water or tea and was told "dont worry thats our job" !

Transfered to Acute cardiac unit - staff are fantastic, friendly, informative and so kind. They work so hard but always have time for a chat with the patients. second day turned up out of visiting hours - no problem, saw her nurse! that knew her, the consultant and ward Sister (?). Had all the time i needed to speak to them, even though doing rounds. Would not hesitate to recommend the hospital and staff in every respect.

Story from NHS Choices

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Response from United Lincolnshire Hospitals NHS Trust

Dear Joe,

Thank you ever so much for taking the time to review the services at Pilgrim hospital, in particular our acute cardiac unit.

As a unit, we try our very best to ensure that patients and relatives have a pleasant experience whilst being treated in hospital or visiting family members.

Thank you, on behalf of all of the staff on the Acute cardiac unit.

Sophie Barnett,

Staff Nurse