"Disorganised, disregard for relatives, lack of..."

About: Airedale General Hospital

I doubt there is much point in leaving a review here as many other people seem to have similar issues, despite the hospital being "very sorry to read of the dissatisfaction with the care and treatment patients receive”.

You claim to offer “high quality, personalised healthcare for your patients” and “by putting patients at the heart of everything you do” you “increase the availability of care at home or closer to home” however my grandmother was admitted last week from a care home she was temporarily visiting in Ilkey. She actually lives with me in Leeds, a 60 mile over 2 hour round trip away. We were initially advised she would be in hospital for 48-72 hours but as the days have progressed we have struggled to get any accurate information on her condition or prognosis. Initially when we called nurses refused to give an update on her condition despite us setting up a password! Since then we have received incorrect and contradictory information and every time we speak to a different member of staff they are completely unaware of the situation despite us making it clear repeatedly.

We were told she would be discharged last Friday or Saturday at the latest however when we visited on Saturday we were told she couldn’t be discharged as the specialist doctor wasn’t there over weekend or Bank holidays. So much for the 24/7 NHS!

It is now Tuesday and I have been in contact with the ward again only to be told she won’t be discharged today, the nurse I spoke to had no idea of our situation or my grandmothers condition.

We have had no contact from a Doctor, never once has anyone got in contact with us despite my grandmother being in tears and begging someone to contact us.

So much for you “putting patients at the heart of everything you do”, I guess that’s just marketing waffle!

The way you treat your patients is a disgrace!

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Response from Airedale General Hospital

We are sorry that you and your family have had such an unsatisfactory experience. We would value the opportunity to discuss and investigate your experience, in particular we would like to try and help with the communication difficulties you have been experiencing. We would encourage you to contact our Patient Advice and Liaison Service (PALS) on 01535 294019 as soon as possible to discuss your concerns.

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