About: Victoria Hospital / Cardiology Victoria Hospital Cardiology KY2 5AH
Posted by heather harper (as ),
Out Patient clinic-cardiology, Victoria hospital Kirkcaldy
I arrived for my scheduled appointment on time, actually ten minutes early. Appointment time was 11.20. At the time of writing this I am still waiting and that is more than an hour later.
I approached a rather snippy unpleasant member of staff to ask how much longer I was going to be and left feeling very belittled upset and as if I did not matter.
My complaint is. Waiting time and attitude.
No wonder there are as many complaints.
I do accept NHS staff are pressured. If there is a reasonable excuse for delay patients should be informed and this would prevent these complaints.