"Terrible standard of care"

About: York Hospital

I almost always receive no help whatsoever in A&E. I am lucky if I am left on a trolley for four hours with no interaction. Other times I have been put in a optometrists room as an overflow patient and ignored for four hours. I suffer from manic depression/bipolar disorder and also have a problem with binge drinking. I have recently been in A&E for vomiting blood where they rehydrated me and gave me a vitamin drip, kept me in overnight and discharged me. The follow up care is appaling, almost non-existent, the crisis team is also equally abysmal an almost always see you 7-10 hours after admission, dismisss your difficulties, and tell you to leave in a taxi. The staff must be frustrated with me returning to A&E but emergency psychiatric or substance abuse care does not exist. Ambulance staff are almost always pleasant, helpful, and concerned. A&E staff are almost always rude, impatient and insensitive. I do not want to receive a lecture, or be thrown out of A&E for being agitated. If I had presented with any other problem I would not have received either. Takes ages for anything to be done, staff rushed off their feet and unable to attend to any request, old people left on trolleys for hours requesting the toilet or water. Disgusting. Sorry to give such an awful review but believe me, next time I feel I need help, I'll get someone to drive me to Hull A&E. Had a friend with an epileptic father tell me their standard of care is much better.

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Response from York Hospital

Thank you for taking the time to contact us.

I am very sorry to hear of your experiences at York Hospital and the issues you have encountered with follow up care.

We take your comments very seriously and would like to opportunity to look into your concerns further.

If you would like discuss this further with us, please contact the Patient Advice & Liaison Service (PALS) on 01904 726262 or email us at pals@york.nhs.uk and we will be pleased to help.

Kind regards

The PALS team

York Teaching Hospital NHS Foundation Trust

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