"Radiology Department"

About: Hemel Hempstead Hospital

I was sent an appointment for a CT Scan and informed that after the inial scan further investigations could be required, advice regarding stay in department and length of time before I should drive also enclosed with appointment.

Taking note of these instructions I paid for extra time on parking. I arrived at department and was called for my scan after an acceptable time delay.

After my first scan I was asked to wait on the scanner while the scan would be checked and instructions sought.

Staff came back to tell me I could go home, apparently NO person in department to anaylise scan or instruct on further investigations. I was told my first (only) scan would be checked sometime later and I would be informed if I needed to go back, no time limit given, no advice as to when my GP would be informed.

Why was I given an appointment for tests when no staff were available? This was obviously known when I arrived.

Why start a scan that cannot be finished?

If I'm advised that I require further investigations I will request to be seen at another Trust.

Story from NHS Choices

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