"Convenient and excellent nurse led minor injury..."
About: Altrincham General Hospital Altrincham General Hospital WA14 1PE
Posted by Tom F
Convenient: Quiet Saturday afternoon.
Parked in nearby supermarket.
Checked in and had to wait only 10 minutes.
Excellence: Computer system had retained my records from previous hospital contact.
Nurses worked well as a team.
One took advice from another and formed a consensus on treatment I was comfortable with.
The senior nurse performed some fairly delicate minor surgery that could have been painful but was done well.
The treatment took only about 10 minutes and the team were all very professional and nice to deal with.
(1) Top of my hate list with almost all brand new tax payer funded NHS facilities – stop putting laminated posters on the walls with blue tac and sticky tape.
It ruins the décor.
Notices are no longer noticeable when they cover the walls like confetti.
Most of the inane signs are condescending to the clients and usually repeated unnecessarily repeated on multiple walls sometimes repeated on the same wall.
Each use of a laminated poster facility should be approved individually by the CEO of the unit to prevent such shabby communication to the public.
The waiting area had a large flat screen tv which could be used for messages.
Placing a shabby poster on a wall asking clients if they have first reported to reception is poor.
The official signs on display on entering the area should direct the public how to proceed.
Asking the question as posed in the poster is the equivalent of saying to the clients “Are you stupid?”.
(2) The minor injury clinic does not warrant a full time receptionist to book people in.
The poor receptionist was bored out of their mind with the low volume of clients.
It is a false economy to spare the clinicians this work (presumably because they cost more than a non clinical staff member).
It would be more efficient and better use of resources to have a clinician to do check in and multitask with some clinical duties in between checking in clients.
(3) Consider self check in.
90% of clients should be able to handle a computer questionnaire without assistance.