"Thank you Heartlands hospital ward 6"

About: Heartlands Hospital / Cardiology

(as the patient),

In mid-May 2016 I arrived at Heartlands Hospital with a heart attack.

I was then rushed into theatre where two stents were fitted, then found myself in the ccu on ward 6, all took place in around 2 hrs, from then onwards I received fantastic care from all of the staff on ward 6.

Although the heart ward is not where you wish to find yourself, the staff were all efficient, friendly and made me feel at ease with the situation I found myself in. At no point did I feel left alone, even during the night shift, the regular check ups (although waking me up ) were a reassurance that someone was there if needed.

I just want to say a big thank you to our great NHS.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear extremely grateful

Thank you so much for your kind comments regarding your patient experience under our Cardiology Team at Heartlands Hospital recently.

I am so pleased to read that you found all of the care and treatment you received to be of an excellent standard throughout and I will ensure that your feedback is highlighted to our Clinical Director for Cardiology and our Cardiology Matron who will both be thrilled to read your comments and ensure they are communicated to all of their teams who work extremely hard to provide a positive patient experience.

I hope this is acceptable and thank you once again for taking the time to provide your feedback, patient experience is extremely important to us.

My very best wishes to you for your continued recovery.

Kind regards

Marie Helebert

  • extremly greatfull thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too