"Pleasantly surprised with East Surrey A&E"

About: East Surrey Hospital / Accident and emergency

(as the patient),

Excellent service from booking in at reception through triage, x-ray and booking for fracture clinic. I was pleasantly surprised. Though waiting times could be improved.

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Booklover,

Thank you for your positve review of our emergency department and the service you received from our staff. I know the team will be pleased to hear that you left feeling you had received an excellent service.

Kind regards,

Cathy White

Patient experience team

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