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"Telephoning Kirklands HQ"

About: Kirklands Hospital

(as a volunteer/advocate),

The automated voice recognition system is a total nightmare. I regularly use such systems (ie Apple ) without difficulty but after your system failed to correctly identify the person I wanted to speak with for the fifth time I gave up. Your system is a serious barrier to communications - terrible.


Response from Laura Jack, Patient Affairs Manager, Primary Care Division, NHS Lanarkshire

picture of Laura Jack

Hi Brassman,

Sorry to hear about the difficulties you've been having trying to contact us. If you want to give me a call directly, hopefully I can help.

My number is 01698 858 292 or you can email me at

Many thanks


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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