"Thanks for finding out what was wrong with me!"

About: Manchester Royal Infirmary

After months and months of constant kidney infections - I had a kidney infection that would not respond to any pain killers / antibiotics - I thought I can't take anymore pain and I visited A & E at the MRI. I arrived early morning - and was quickly assessed. At first look at my XRay - I was told I was severely constipated. Then another Dr - said they had found something and I was admitted to hospital. All the staff in A & E were great. I was sent for a CT Scan (the weirdest sensation ever - dye!). I was moved to another ward and the Urology team came to inform me I had a large kidney stone - and the procedures they were going to perform! At last I knew what was wrong with me.

I stayed in an over spill ward that night (the staff were great) - I was sent from there to have a Nephrostomy tube placed in kidney. I was such a baby before procedure - cried - and the staff were so understanding. The staff performing procedure were so good looking after me and keeping me calm.

I was then transfered to ECT ward and stayed there for 2 more days. The staff were so good in the ward.

I cannot praise all the staff, drs, nurses, cleaners, porters. There were people with far worse than me on the ward - and the staff were great with them.

We are so lucky to have the NHS.

Just waiting for my stone removal op.

I cannot fault my time at the MRI. Thank you.

Story from NHS Choices

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Response from Amy McCawley, Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to post your kind comment on the NHS Choices Website. We were very pleased to read that you had a positive experience at the Manchester Royal Infirmary. We were especially pleased to read that you found our staff to be caring and that this helped you during your visit. We understand that being in hospital can be worrying and we always aim to help our patients to feel as calm as possible during this time. We were grateful to receive your feedback, and we will pass it on the the relevant Managers of each area that you visitied to ensure that it is shared with the wider teams.

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