"Angry Patient"

About: Queen's Hospital (Romford)

I have been coming to this hospital for the best part of five years. One time when I arrived I was told that 1-I had been discharged for missing an appointment and 2-I don't have an appointment when the letter I had clearly said that I did. Not only this the receptionist was extremely rude to me. So I went home after having to pay car park money for no reason and two days later a letter came through saying that the appointment two days prior to this had been cancelled. It was sent the day before my appointment!! Anyway I make another appointment and when I turn up for it the same thing happens. The receptionist put me through as an emergency only to he told rather rudely 'I'm not an emergency'. Also being told that I shouldn't be on the eye drops I'm on and have been on for five years for a long period of time. However my eye condition means if left untreated I could go blind. I don't see how that's not an emergency!! Also to be told of some things I should be doing to help my eyes. Why wasn't I told this when I was first diagnosed. Also I was told that I cannot be referred to morphields eye hospital as 'they cannot do anything different for me.' So yes I'm very angry with this hospital.

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Response from Queen's Hospital

I am very sorry to read your comments regarding your appointment problems with ophthalmology and that you were not happy with the care you received. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison service who will be happy to assist you anyway they can. You can contact them directly on 01708 435454, or by emailing PALS@bhrhospitals.nhs.uk

Yours Sincerely

Kathryn Halford

Chief Nurse

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