"Lessons for the NHS"

About: Broomfield Hospital

I attended for a routine appointment and noticed all the usual problems I suspect this hospital is a good example of what is wrong with the NHS. When you enter the main entrance you notice the statues and paintings money which could have been spent on a car park, the hospital is out of town. The check in procedure involves filling out 6 or 7 screens of data before you are told to sit in area A and wait, but you are checked in. Your name eventually appears on a screen, 15 minutes after you were due to see the doctor or consultant and you then check in again. You enter another waiting area to be greeted by a sign that tells you your surgery is running 1 hour late. You sit in the rather dirty area listening to every ones coughing and eventually you are seen. The nurse is at least polite and is sorry to keep you waiting and you are told all is well and you can go home and come back in 6 months time. Take this form to reception, by the statues.

When you arrive 4 out of 5 staff are keeping their heads down but the 5th. one does say hello, reads the bit of paper and then says 09.00 some time in November, you thank them and leave. Just happy to have spent form 09.00 to 11.30 to be told nothing but you can do it all again in time for Christmas.

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Response from Broomfield Hospital

Thank you for the feedback regarding your outpatient appointment. I will forward to the department manager.

Best wishes, Jonathan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful