Posted by Dismayed
I have a sciatic nerve problem which means when I walk on hard surface, my foot and leg become increasingly weak to the point of not being able to walk at all on occasion.
One solution which makes a difference is podiatric soles made of a springy foam which probably cushions the impact and minimises nerve compression from walking impact. I have found that:
* Clinicians insist these soles last for over a year. The reality is they are only effective for about three months before they become soft, soggy and not fit for purpose. Guys replace them at 3 monthly intervals.
* it is not possible to request replacement soles and the poor receptionist is left in the firing line of a disappointed patient. No reply is made to telephone requests.
* If a clinician does request a repeat appointment in 2 months to ensure the soles work, it is passed to Whittington Central Bookings who do not make a repeat appointment in less than 6 months.
My enquiries indicate Guys Podiatry and St Ann's biomechanics probably have a much better appreciation of these issues and would offer better service.
It is my view Whittington Management are failing patients by not addressing these issues - and this service is not subject to official inspection and it should be.
This is a service that deals with many elderly people who are not in a position to complain and, no doubt, they receive similarly poor treatment.
I would advise patients with similar problems to go to Guys if they can.
However, my GP does not agree with this point, he thinks it could put me back at square one. I am not sure he is right.
The Podiatry Service is not inspected and it should be.
Marks: Listening Skills None, Ability to issue new soles when needed none, Ability to make repeat appointment when needed none, décor 3*