"Shoulder surgery"

I was booked in for a shoulder procedure as a day patient on 23 May 2016. On arrival at the hospital at 7.20am I was shown to the ward. I was allocated to a reclining chair in room 19. When I asked if I would be allocated a bed after surgery, I was told that many day patients were allocated a chair and that it could be reclined to a lying position. As I have had previous shoulder surgery, I knew that I would want yo lie on my none injured shoulder on return from surgery. I told the nurse this but was ignored. On return from surgery my chair was waiting for me. I had the total lack of dignity in having to get of the trolley in the middle of the room and walking to my chair with my gown flapping open in full sight of the other patients. There was no sheet on the chair and as my gown was open I ended up sweaty and sticking to the chair. I also had severe nausea and was given a range of drugs, I just wanted to lie down but found that the chair didn't actually recline that far. I was also left with a pillow and sheet covered in iodine from my surgery which were not replaced. I asked a number of times if I could be moved but was told that there were no rooms available. I could clearly see the room opposite that was engaged for less than 30 minutes during the whole day. I returned from theatre at 12.30 and by 4.30 was in excruciating pain as I just couldn't get comfortable. By this time I was in floods of tears. It was only then that the nurses gave me stronger analgesia and offered to move me to a bed. By this time, I just wanted to go home to my own bed so asked to be discharged. I have never known such appalling service. Had I been a 75 year-old patient or a private patient ( which I was , only that the NHS was the paymaster and not a private medical insurance) I would never have been treated in this way. My previous surgery was in an NHS hospital where I was treated with the utmost respect and dignity, shame the waiting list was so long this time as it is NHS all the way for me from now on. The NHS and CQC need to get a grip of hospitals like this. CQC I be that you could find some inadequacies here and NHS you are paying good money for patients to be sitting in a chair when they have had shoulder surgery and nerve blockers which rendered the arm useless. The nausea should have been enough to get me a bed. What do you have to do to get a bed in a private hospital? The nurses did admit that they had got it wrong and I should have had a bed. People arrived after me and were discharged within a couple of hours. I never want to be treated here again.

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Response from Renacres Hospital

Since this has been submitted several members of the hospital team have contacted the patient to discuss their concerns. This will be dealt with as a formal complaint and an investigation has commenced and the hospital team will reflect and learn from this incident.

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