"Awful Experience"

About: Queen's Hospital, Burton Upon Trent

I came up to Ward 30 after having an infection in my fallopian tube. Was left in pain for hours, I buzzed about 6/7 times to ask for stronger pain relief but kept getting the same excuse 'there are no doctors around at the minute' whilst i was in absolute agony and crying. Eventually I collapsed in my toilet, managed to pull the call bell & emergency buzzer pulled- my BP was dangerously low and i passed out.

Terrifying experience. No compassion or understanding from the staff at all. just made to feel like a burden.

Also at that time I did not have a diagnosis so was really anxious about what was wrong with me.

Story from NHS Choices

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Response from Queen's Hospital, Burton Upon Trent

Dear Reviewer

We are very sorry to read of your experience on Ward 30 at Queen’s Hospital, Burton.

We would be more than happy to look into the issues you have raised but we will require specific patient information.

In the meantime we will share your comments and feedback with the senior staff of Ward 30.

If you do wish for us to investigate your concerns further, please contact the Patient Advice & Liaison Service (PALS) on 01283 593110.

The service is available between the hours of 9.00am-4.30pm, Monday-Friday (excluding bank holidays).

Many thanks

PALS Office

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