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Care Opinion

Cardiology dept

Story from nhs.uk

"Cardiology dept"

About: Stoke Mandeville Hospital

I have always praised the staff and care received at Stoke over the past 25 years especially when compared to Luton.

However I feel totally let down by the cardiology department who are making me wait 13 months to discuss test results.

I am optimistic that someone will have at least reviewed the results however I have no guarantee that this has taken place.

I have spoken to the dept secretary (twice) who is unable to provide any reassurance that my tests have been reviewed.

I appreciate that staff have been on strike which means an extra 8 months delay to the original 5 month wait but there seems no alternative to obtaining the reassurance I want apart from waiting.

My GP practice are particularly useless and two doctors have given completely opposite views on their review of the tests results I managed to obtain in hard copy.

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Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust 7 years ago
Anthony Banton
Patient Experience Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 26/05/2016 at 12:10
Published on Care Opinion at 14:07

Dear Patient

I am very sorry to learn that you feel you have been totally let down by the Cardiology Department at Stoke mandeville Hospital, at having to wait 13 months for an appointment to discuss your test results. I can understand how worrying and frustrating this must be for you.

Buckinghamshire Healthcare NHS Trust appreciates that feedback from patients and invaluable in helping us shape how we work in the future. We would be very grateful if you could spare the time to help us understand more about your experience of our services, so that we may have the opportunity to resolve your concern.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

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