"Two bladder neck incisions"

About: Torbay Hospital

My son had two bladder neck incisions due to the first one being unsuccessful since he has had the second one he's still has the problems he had previous to the op, only they are worse and he has pain on a very regular basis each week, he has been unable to work in the last year, he is unable to exercise, he used to be a very active person and as a result has piled on weight it's also affected his mental health making his mood low. And affecter his serial health. The specialist seemed not that bothered when my son went to see them and I feel so does my son that they have ruined his life.

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Response from Torbay Hospital

Dear Enquirer,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to pals.sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

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