"Problems hearing nurse for out patient appointment"
About: University Hospital Hairmyres / Ophthalmology University Hospital Hairmyres Ophthalmology G75 8RG
Posted by Polly43 (as ),
I was waiting for my name to be to be called in the ophthalmology clinic. Strangely in this clinic, all the seats face away from the reception desk, towards a wall. When nursing staff came to call patients to the next stage they walked behind us all, calling the name. Because I am deaf in one ear, something I have never regarded as a disability, I am unable to locate the direction of a sound. When I heard my name I had no idea who or where the person calling me might be.
The nurse was pleasant but did publicly laugh at my inability to find her. Wouldn't it be more sensible to have the patients facing staff that might be calling them or instruct the staff to move in front of patients before calling their names and therefore reducing the potential for embarrassment for the considerable number of us who have less than perfect hearing?