"Mother-in-laws recent visit"

My elderly relative recently had to have a cryoscopy performed. Whilst accompanying her I was delighted to observe the interaction of the staff from receptionist through to the doctor performing the task.

Care - she was treated with empathy and respect throughout

Compassion - her views and concerns were listened and responded to

Commitment - she was seen on time by designated staff who all demonstrated a shared role in ensuring the experience was less traumatic

Competent - all staff knew and performed their roles with competence

Communication - she was engaged and consulted throughout the experience

Courage - I hope that if needed, the the staff would speak out to improve service

Teaching professional skills and values it was very reassuring to see these values working in practice .