"Exceptional Maternity Care on Ward 24"

About: Wishaw General Hospital / Maternity care

(as the patient),

We were booked in for an elective section in early May to have our first baby. We arrived at the hospital at 7 am and were met by Laura who was with us until after our operation. We had a short wait until we were taken to surgery, but the time passed quickly and we got to speak to a number of the people who would be in theatre with us to ensure we understood the procedure and what would be happening.

When our time came, I went to the theatre with Laura while my husband was changed into his 'blues'. On arrival, the theatre team were all positive and engaging and, to be honest, helped it feel less daunting. My husband joined me and very shortly after our baby girl arrived!

I had spoken with Laura about skin to skin contact and also that I had hoped my husband could tell me the sex of our child. We were very lucky to get both. Once our daughter was in our arms, the theatre felt less clinical and we were barely aware of Dr Rajagopal continuing to work.

I spent 2 nights in ward 24 and I have to say the care I received was second to none, there was not one person we came into contact that was not a credit to the NHS, everyone was so positive and supportive. I couldn't have made it through the nights I was in hospital, after my husband had left, if it hadn't have been for the midwives. As I was struggling to move on the first night, they were always there to lift the baby to me, or help me in anyway. They were always so encouraging.

I know that there were many of the team who helped support us during those first days, unfortunately I only recall a handful of names, Tracey, Gillian, Sinead, Laura, all exceptionally caring midwives who never made me feel like I was mad, or needy!

The catering team and the support staff we found to be incredibly friendly as well, always cautious that they weren't interrupting. The food, incidentally, was great the whole time I was there - I probably ate better than I have done in ages!

We will always be eternally grateful for the baby that the team in Ward 24 delivered and for the support, information and encouragement we received from the team - they were absolutely great and I have nothing negative to say. Keep up the great and amazing work you do.

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Response from Wendy Drysdale, Senior Midwife for Neonatal and Transitional Care Unit, Maternity Services, NHS Lanarkshire

picture of Wendy Drysdale

Hello Laura S,

Congratulations on the birth of your baby and I hope you are well on your way to full recovery and enjoying your baby daughter.

A sincere thank you to you for this excellent feedback that you have taken the time to give us, even though I know you will be a very busy Mum. Our full multi-disciplinary team of Obstetricians, Anaesthetists, Midwives,Theatre staff and all our different support staff will be delighted and appreciate you feeding back your experience.

We hold a Surgical Pause before we start any procedures in Theatre and this ensures that all the full team involved throughout your operation in Theatre are prepared completely. It is encouraging that this experience during your operation was reassuring to you and that all your wishes were met.

We aim to provide safe, effective, person centred care and it sounds like we met your expectations.

You have mentioned specific staff within your feedback and I will share your comments with them all and especially the team in ward 24 for all their support and encouragement and our catering and support staff for ensuring your privacy and being sensitive and feeding you well, glad you enjoyed our food. A lot of effort goes into ensuring a range of nutritious food to support recovery.

Kindest regards


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