"A&E Walking clinic nurse cover under resourced"

About: Homerton University Hospital

I have been attending the hospital A&E section walk in clinic for wound dressing every day and the treatment I received from nurses have been great. I cannot fault their professionalism and positive attitude they show.

My concern isn't about the service and care it is about the lack of nurses allocated to the A&E walk in unit.

Every week day I come in there are up to 10-20 people waiting be put there is only 1 nurse available. The average waiting time for a patient to see a nurse for a dressing is 2 hours. I've noticed that only 1 nurse is coverning the whole walk in centre with patients also being sent from A&E as well. This is unacceptable.

As one nurse sees patient after patient attending wound dressings it becomes a battle for time, whatever the nurse does inevitable is drowned in work without a break allowing possible errors to happen. Nurses must be allowed to concentrate and breath and not think about the patients that are waiting in que. This is a disaster waiting to happen as health and safety and and duty of care is being compromised by Homerton Hospital only allocating 1 nurse in the walk in clinic.

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Response from Homerton University Hospital

We are very sorry to hear about your experience at the A&E walk in clinic. We take patient safety very seriously and your feedback has been passed to the service. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns.

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