"absolutely disgraceful"

About: North Tyneside General Hospital

my great uncle has Parkinson's disease and was admitted to rake lane on the 12/03/16 early in the morning around 10am on the 19/05/16 he had a fall in the hospital, cracked his head open which he needed stitches, a busted bruised hand and a broken hip. his wife arrived at the hospital shortly after she was informed around 1pm they had told my auntie that they had rang for an ambulance at 11 but my great uncle was not classed as an emergency even though he was in dyer pain and agony. the nurses and staff had continued to give him morphine and fluids as he was severely dehydrated. I arrived unaware of the accident at the visiting times and he still had not had any news about the ambulance. we constantly asked throughout the night if they had heard anything about the ambulance to know if he would get the urgent care that he needed. resulting in my family and I staying at the hospital until 1am this morning 20/5/16 and still had no news on an ambulance until 7am this morning 20/5/16. the hospital and staff kept telling us we were getting back dated as we were not classed as an emergency even though we never heard a single ambulance and they were insinuating that every ambulance in the north Tyneside district was busy which I highly doubt.

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Response from North Tyneside General Hospital

Dear Sir/Madam,

I am deeply sorry that your great uncle had a fall whilst in hospital.

It is very concerning that he experienced such a wait for an ambulance. I can imagine how distressing this must have been for your uncle, yourself and your family, please accept my sincere apologies.

I would like to ensure that we look further into his care and find out exactly what happened. With your great uncle’s permission please could you send me his details privately and we can begin looking into this straight away. My email is Annie.Laverty@nhct.nhs.uk.

I do hope your great uncle received the necessary support and is now more comfortable.

With best wishes,


Annie Laverty - Director of Patient Experience

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