"They don't help"

Iv been going and seeing the same 'Doctor' for a year. This person knows nothing about mental health. Dosnt no anything about medication. Asked me the same stuff every time I go. Give me no help apart a leaflet about work. Wouldn't listen to me when my medication was making me worse. Ended up going back my own GP who's prescribed me tablets that have helped. Can't even say my name correct. I'm making a complain

Story from NHS Choices

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Response from Sutherland Mental Health Centre

I apologise that you feel you have received such a poor service from Sutherland Centre. I can assure you that your concerns have been raised with the Doctors and team based there as that is not the service as an organisation we want or intend to provide to people who access our services.

I would really encourage you to contact Clare Cox at The Sutherland Centre on 03001231162 to discuss your concerns and see if there is a way we can resolve your concerns. If you feel unable to do this then our PAL's team can support you to make a decision on what options you have in taking your concerns forward: Telephone 01782 27503101782 275031 or Free phone 08003899676 Mon -Fri: 9am to 5pm.Text service 07718971123 ( This text service available 9am to 5pm and charged at your provider's rate) e mail: patientexperienceteam@northstaffs.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm)

I really appreciate the time you have taken to raise your concerns

Veronica Emlyn :Patient Expereince Lead

Veronica Emlyn :

Patient Experience Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful