"Appointment date wrong for paediatricians"

About: Manor Hospital / Paediatrics

(as a parent/guardian),

 I made a phone call to Walsall Manor to clarify I had the right date and time for my childs appointment it was confirmed for the same day. When I got there I was told that I had the wrong day but the right time even though I phoned 2 hours before the time I was due in and out is not the 1st time I have experienced this kind of mix up

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Response from Manor Hospital

I am sorry that this was your experience particularly as you had made the effort to confirm your daughters appointment beforehand. We would like to hear from you in order to address this further with the areas involved. Please email patientrelations@walsallhealthcare.nhs.uk or telephone 01922 656463. Please refer to NHS choices if you do decide to make contact so that we can log accordingly.

Regards Garry Perry

Patient Relations Manager

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