"Left feeling worse, exhausted and frustrated"

I visited a prearranged appointed a few weeks ago and asked for help as was feeling extremely ill (probably should have made an emergency appointment but struggled for a couple of weeks). I was not happy with the treatment from the doctor who wasn't empathetic in the least... "What do you want me to do" was the constant reply. No notes where written at the time of the appointment, today I have recieved a copy of a letter sent to my gp and the paragraph explaining what was discussed they got my name completely wrong. Missed things out of asked. I'm so uncomfortable with the care I'm not sure where to turn and feel more alone and scared than before attending.

Story from NHS Choices

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Response from Greenfields Centre

I apologise for how you have been left feeling after an appointment with one of our doctors. Not only how they left you feeling but also the factor of getting your name wrong on the letter and missing things off that were important for you to have written in for your GP. I would like you to ring and speak to Julie Elden at Greenfields 0300 790 0236 so that these concerns can be discussed directly with you.

I can assure you that your concerns have been raised with the staff at Greenfields Centre as that is not the service as an organisation we want or intend to provide to people who access our services. If you feel unable to contact the Centre directly at the moment please consider contacting our PAL's team who can support you to make a decision on what options you have in taking your concerns forward: Telephone 01782 27503101782 275031 or Free phone 08003899676 Mon -Fri: 9am to 5pm.Text service 07718971123 ( This text service available 9am to 5pm and charged at your provider's rate) e mail: patientexperienceteam@northstaffs.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm)

I want to thank you for raising your concerns as it is not easy when you are not feeling well so I really appreciate that you have taken the time to do this

Veronica Emlyn:

Patient Experience Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful