About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
Posted via NHS Choices
I was urgently referred to the ENT dept. by my GP, because I have a growth in my throat. I saw a Consultant within 2 weeks and they decided that I need to have a Panendoscopy, still within a 2 week pathway.
I was sent to the ward to have pre-op tests and after the necessary tests etc. I was informed that I would receive an appointment soon. The 2 weeks have now passed and I have had no appointment.
This morning, (20 May) I telephoned the ENT appointments department and I was greeted by a message saying .. this telephone is manned from 09.30am until 4.30pm, Monday to Friday. Well it obviously isn’t, otherwise someone would have answered it, but instead, I was asked to leave a message. I left a message and now i wait in the hope that someone might call me back!
Your administration is very poor and lets not only it’s self down, but also the patients and the medical staff.