"Rude consultants."

About: Horton General Hospital

Firstly, A&E staff were brilliant, they treated me in a dignified, timely and humorous manner meaning that I was much more relaxed about my wrist injury. They gave me an outpatients appointment for the fracture clinic the following day, unfortunately this is where my opinion went downhill.

I was seen on time, but the consultant I saw was rude and unhelpful. They did not introduce themself and therefore I had no idea who they were or even knew their name. The consultant simply looked at an X-ray from the previous day and sent me on my way. I began to say how my wrist has since become numb, I was having tingling in my fingers, the pain had intensified, only to be told it was irrelevant as they "weren't sure there was anything on the x-ray". I felt humiliated the way I was spoken to and was made to feel that I was a waste of time. I was sent home with no date for a follow-up and in the days since have been dealing with increasing intensity of pain in my wrist and constant numbness. I do not understand why consultants feel they can treat people so rudely, I know they need to see many people and reach time targets but that is not an excuse for rudeness or not to listen to a patient.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Horton General Hospital

Thank you for your comments regarding your experience in the fracture clinic.

I am very sorry that your care lacked the compassion and respect that we expect all our patients to receive.

Please be assured that your feedback will be passed onto the service managers responsible for the fracture clinic. We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 226566 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

  • {{helpful}} of {{total()}} people think this response is helpful