"Feel discriminated by most of your staff"

About: Royal Oldham Hospital

On the 14th of May 2016 a attended a Oldham A&E at 7:25 pm for a neck and back pain twister. First the receptionist did not been very professional. I asked them about how to pay my car in a parking because I did not have a changes but I did have a credit card and I did ring a number it was a call back after given all my cy details. they said this look just go ever to a shop and had a change while I was in pain. Afterward I was been waiting for more than 6 hours before I see a doctor around 12am then was asking me why I did not have a taken a pain killer. I was not even caree I have to ask them to do my blood presure by myself and the presure was over 248 ' did not take it as it was ; at the end they did give me naproxen in their office without having anything to go with like crisp or buscuit and prescribe me a co-codamol for later at home; advise to that my GP will examinated me later but will send a repport to my GP but in that report from you did not notified pathology and traitement I've been given even the time I left the A&E was wrong instead then 1:30 am write 22:34. can you tell me why everything was dealt in that way? I really want a answer

Sincerely regard

Saigon Moundanga

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Responses

Response from Royal Oldham Hospital

Thank you for the post; I was sorry to learn that you are unhappy with the care you received in the Emergency Department, and continue to have questions.

I hope I can assure you that the Trust takes your concerns such as yours seriously.

I would encourage you to contact our Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Choices, so we can discuss and address the matters expressed in your posting.

Regards,

Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful