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Out Patient Visit on 18.05.16

Story from nhs.uk

"Out Patient Visit on 18.05.16"

About: Queen Elizabeth Hospital Birmingham

I escorted my 87 year old Mother to the Vascular Clinic at this hospital today. Everything was efficient from start to finish. My Mother was treated with the greatest respect and dignity atcall times. We saw various members of staff who were all very polite and friendly. All the information regarding my Mum's condition was explained in great detail and we were given the opportunity to ask questions. The appointment was not rushed and we felt that the staff were happy to spend the required amount of time with us even though the Clinic was extremely busy.

This is a prime example of the NHS working at it's very best and has restored our faith in it as we have not received such a good service in other areas of the NHS.

Well done and a big thank you to the Queen Elizabeth Hospital and keep up the good work.

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Responses

Response from Queen Elizabeth Hospital Birmingham 7 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 19/05/2016 at 16:52
Published on nhs.uk on 20/05/2016 at 02:30

Thank you for taking the time to feedback about your mother’s recent experience whilst being treated by the Vascular Surgery Team at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you had such a positive experience from both our medical and nursing staff and that your mother was treated with the greatest respect.

Your kind words have been forwarded to relevant senior staff who will share them with their team members. Feedback like this is greatly appreciated.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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