About: Rochdale Infirmary

(as the patient),

What I liked


What could be improved

Communication, customer service.

I have not yet become a patient as I am STILL waiting for an appointment with the Neurology Dept. I have been waiting since Oct 2009. When I rang to find out why I hadnt had an appointment, it turns out that they had been sending my appointments to the wrong address - an address with is over 16 miles away from where I live that I have never heard of. I asked them to let me know what I had missed through not reciving any mail and it turns out out I had 4 appoinments made for me and all had been cancelled and rescheduled, so even if I had recieved the appoinment letters, all the appointments had still been cancelled.

The secretary at Neurology was very unhelpful and kept telling me to see what came in the post. I went through to the PALS service who confirmed the problem and found a new appointment for me - which has yet again been cancelled!!!!

Also I have been given conflicting information about where my appointments will be - I have been told by 1 person that my appoinment wil be at Birch Hill "as they dont deal with Neurology at Rochdale" and told by another person that I will be seen at Rochdale "as they dont deal with Neurology at Birch Hill".

I am still trying to get things sorted out and am suffering a lot of stress, not only from the condition that I am waiting to be treated for but also the waiting and the lack of care and consideration I am being shown through the Trust!!!

Story from NHS Choices

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