"Disgusting treatment"

About: Hereford County Hospital

Had an appointment here today. After taking time out of work, waiting over half an hour after my appointment time, I was led into a room to put a gown on behind a curtain. All fine so far. The consultant came in, didn't smile, greet me or shake my hand. I explained my symptoms to them which have been causing me daily agony. They said, and I quote "no, they're not causing you pain". Errr...what?! They then got up and walked out the room as I was halfway through speaking to them. To top all this off, as I was putting my trousers on beneath the gown, already feeling humiliated, the nurse snatched the gown off me so I was stood in the room in my underwear. I have never felt so undignified in my life and am absolutely shocked and appalled.

Story from NHS Choices

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Response from Hereford County Hospital

On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to let us know your patient feedback.

We shall pass this on to the Vascular team.

If you would like to speak to a member of the PALS team please contact us on 01432 372986.

With many thanks.

Patient Experience Team.

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