"Incorrect assessment"

About: Queen Elizabeth Hospital Birmingham

My discharge letter stated I was at risk of falling.

This implies that I am not stable.

The problem arose out my nervous chatting to the staff, during which I described a couple of falls I had had in the last 2 or 3 years.

One was because I live in a tiny space and tripped over something; the other was because the exterior porch-like entrance to my block of flats is covered in a lethal-when-wet brick type of tiles.

(I'm not the only resident to have fallen because of this imbecile building construction.)

I want this aspect of my record corrected.

It may have adverse effects on some future scenario, for example, potential travel insurance situations.

I also want to say that I had many concerns which I had mentioned prior to the day of my operation, but which were not settled until the day of my operation, or indeed until during the operation itself.

I had told the nurses various things during the preliminary visits, been assured 'it would probably be OK', but had to wait until the day to find out it was OK.

The issue here is that had these things been confirmed far sooner the whole process would have been a lot less stressful.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your experience at the Queen Elizabeth Hospital Birmingham.

We are very sorry to hear about the concerns you have regarding your discharge letter containing incorrect information and further concerns that you had raised prior to your stay in hospital. We are keen to try to help resolve your concerns; in order to do this we need some further information from you. If you are happy to discuss this with us please make contact via the Patient Advice and Liaison Service (PALS). PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful