"The nurse who prepared me for ..."

About: Pinderfields General Hospital

(as the patient),

What I liked

The nurse who prepared me for the scan was friendly, helpful and answered my questions as best they could.

I was seen on time.

What could be improved

I did not receive an appointment within the timeframe indicated to me by my GP, and only received an appointment when it was chased by the surgery. I asked why this happened when I attended my appointment and would have liked to have received a response rather than just being handed a leaflet on 'How to Complain' even though I had made it clear that that wasn't what I had wanted.

The sonographer did not introduce themself or check that they had the right notes for me.

The sonographer's manner could have been much improved as they refused to speak to the person who accompanied me, The sonographer didn't explain what they were going to do or give me the opportunity to ask questions.

The information I was given by the nurse did not match my experience, for example, I was told that I would be asked lots of questions during the scan but actually I was not asked a single one, not even to check where the pain was!

Anything else?

The sonographer's attitude gave me the impression that their only aim was to get out of the room as quickly as possible and I was left feeling like I had been treated like a piece of meat rather than a human being. I sincerely hope I never have to have another scan in this department!

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Response from Pinderfields General Hospital

We are sorry to note these comments and would invite the patient to contact us directly in order that we may address the concerns. The contact email address is Paul.jepson@midyorks.nhs.uk or tel 01924 213684

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