"A tale of 2 halves"

About: Sheffield Teaching Hospitals NHS Foundation Trust

I spent 3 nights in F1 Hallamshire on 11/5/16 for a hip replacement.

My admission and pre op care was good, being informed at all times.

My theatre experience excellent, plenty of happy, professional staff who made me feel very safe. The spinal anaesthetic with sedation is highly recommend.

My stay on F1 was excellent with all nursing staff, both day and night, providing very professional care and pain relief.

Then there was the other staff,some but not all support workers, the staff who delivered the tea and water, the staff who brought the food. Oh dear, loud, miserable and very very moaning! Cross them at your peril!!!

It is such a shame that a few people can make, what could have been a very positive experience, into such a negative one.

Story from NHS Choices

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am so sorry and disappointed to hear that the good service that you had received was spoilt by the attitude of some of our staff members.

The Trust works very hard to promote good customer care skills amongst staff and our PROUD values which are: Patient first, Respectful, Ownership, Unity and Deliver

I will be escalating your comments to senior personnel so that they are aware of your experience and can discuss this with the staff to ensure a much more professional and friendly approach to all visitors at the Trust.

Thank you for taking the time to let us know of your impressions so that we can make improvements.

Kind regards.

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