"Disappointed with treatment of sick baby"

(as the patient),

i am the mother of al little baby girl who is 16 months old. recently she was in the back garden playing and she was playing on the grass and her nana noticed a purple blotciness all over my daughters body and she went all hot and bothered. so we took her up the a&e and we were seen within 3 hours and it had gone. the doctor that was seen to her was doing checks and looked in her ears and told us hat she had a red inflamed ear and he said that it was nothing to worry about and with him being the doctor we said ok. two weeks later my baby went up her grandparents for the weekend and i ended up feching her from there to take here up to the a&e again. she was all hot, non stop coughing, high temp, druppy eyes,runny nose and eyes also she was rubbing her ears. and we told the doctor who was seeing to her and he said that she had an ear infection in both ears and that it was really bad. and gave her medicine. i would like to complain as i am not happy with the first doctor for not giving her something to nip it in the bud so she wouldnt be in this pain and sleepless nights. the nhs should have more experienced staff around to make sure that the trainee doctors get things right and i am not happy at all i am very dissapointed in the nhs as thay are ment to help people who are ill not notice something and say that it is nothing!!!

i hope that you will take this seriousley

yours sincirlly k.b.

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Response from Patient Opinion

Thanks for telling your story. It sounds like you have had a difficult time. If you would like to talk to the hospital about your experience, you should contact their Patient Advice and Liaison Services (PALS). You can find details of any PALS department at nhs.uk . As you have not said which hospital you visited, it is not possible for us to ask them to respond. If you would like a response to this clearly upsetting experience, please let us know where your daughter was treated.
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