"Receptionist/consultant doesnt get back to you"

About: Bristol Royal Infirmary

The receptionist/consultant doesn't get back to you about test results. When you call them you sometimes don't get through to them or you are asked to leave them your contact number - when you leave them your contact number they don't return your call until 2 or 3 days later delaying dosage changes. Surely they should keep a record of your phone number so they can contact you rather than you having to contact them?

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Response from Bristol Royal Infirmary

Hi there. Thank you for leaving this feedback. We appreciate your comments and would like tor redirect you to our patient support and complaints team. Please contact them via their email psct@uhbristol.nhs.uk or phone number 0117 342 1050 and they will be able to deal with this appropriately for you. Many thanks.

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